Two weeks into Citi Bike's run (pedal?), the NYT takes stock of the program's snags, glitches, and snafus?which primarily relate to the software system used to unlock and then re-dock the bikes as well as process credit card swipes. Despite a laudable number of registered users and rides logged, a customer service center that has already doubled in size hasn't been able to handle the influx of calls reporting technical difficulties. Most of the problems can be traced to newly developed software and the large scale of New York's network; these issues have turned off some riders for good, while others are willing to wait out the hiccups. [NYT; previously]
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