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Ask Curbed: Broker Complaints

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Fridays put us in a more public service-minded mood than usual, so we're offering up another Ask Curbed query from the inbox. An inquiring mind wants to know: "How does one file a complaint against an unethical or unprofessional broker, and what is the expected outcome? Does it trigger an investigation with a resolution? Does the fear (or nuisance) of it induce brokers to compensate the person who was injured? Is small claims court a place where a claim against a broker could be adjudicated?" Thoughts and advice kindly requested in the comments. [CurbedWire Inbox]