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The 411 on 311

A Reddit user who claims to be a 311 operator (username: pajama_party) took questions in an Ask Me Anything chain this weekend. S/he fielded inquiries about aaaalllll the noise complaints, how staffers' behavior on calls is rated on a scale of 0-105, and why very well-intentioned dispatchers are sometimes "useless" because they have to refer you to a relevant government department with no authority to follow up. "The solution would be for every agency to be more transparent, for every food stamp center to have a working number, to speak to a live person with the Department of Finance," writes the alleged civil servant. "We're real, promise. Sometimes my bosses even give us cake." [Reddit via Gothamist; previously]