It may not seem like it, but the MTA has been making improvements to the subway. As part of Governor Andrew Cuomo’s $836 million emergency action plan, the agency has been working to make small but significant improvements like reducing the number of major disruptions and removing litter from tracks, however, the work done so far hasn’t done much to improve rider’s experiences, reports the New York Times.
The agency hasn’t been able to rectify the one issue that frustrates riders the most and that is constantly delayed trains. While New Yorkers are happy to see any form of improvements being made to the city’s ailing subway system, it just hasn’t been enough thus far to change the overall commuting experience.
So what exactly has been done in the six months since Governor Cuomo declared a state of emergency for the subway system? Per the Times, data shows that the biggest achievement has been a decline in the number of major weekday incidents that impact 50 or more trains. In December 2017, there were 50 major incidents, compared to 71 in December 2016. Additionally, more than 7,000 track repairs have been made since last July. But even with all this accomplished, the MTA realizes that it will be a long time before customers will see significant improvements in their commutes.
“We need to get back to reasonable, defensible level of service reliability, where customers can rely on the subway service, can expect not to be delayed,” said New York City Transit president Andy Byford. “But to me that is still not good enough. We still need to make trips shorter and wait times shorter.”